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TRAVELER REFUND POLICY TERMS
Last Updated: September 6, 2017
These terms and conditions govern the Triplisher Traveler Refund Policy (the “Traveler Refund Policy”) available to Travelers who book and pay services related to the trip which is hosted by Triplisher registered user (the “Host”) through the Triplisher platform (the “Site”) and suffer a Trip Issue and the obligations of the Host associated with the Traveler Refund Policy. Some Hosts lead trips on the ground, and other Hosts help with travel planning.
REFUNDS AND CANCELLATION FOR YOUR TRIP PLANNED BY TRIPLISHER HOST
Travelers are free to reject any Trip invitation or requirement for any reason prior to payment. Once a Trip is confirmed by a Traveler, any fees paid are non-refundable except as set forth below:
Traveler cancels which are made 30 full days prior to 12:00 AM local time the day your booked Trip is scheduled, Triplisher will endeavor to refund Traveler the fees paid for any Trip items that have not yet been booked, minus the Transaction Fee which is charged by Payment Service Companies. Fees for Trip items that have already been booked are non-refundable.
Host cancels Whenever possible Triplisher will connect Traveler to an alternate Host who can fulfill request. If not, Triplisher will refund the Total Fees for such booking to the applicable Traveler within a commercially reasonable time of the cancellation.
Cancellation due to outside factors Certain Trips may depend on factors outside either party’s control, such as weather (“Outside Factors”). The Host has the discretion as to whether Outside Factors will prevent the Trips from taking place. As a Host, if you need to cancel an Trips due to Outside Factors, you must contact the Traveler and make the cancel on Site as early as possible. Subject to the Traveler’s consent, the Host and the Traveler may choose to reschedule the Trips for another date. If the Trips cannot be rescheduled, the Traveler should contact Triplisher so we may assist in finding a replacement Trips. For clarity, in the event the alternative Trips is of a higher price than the former, you may be responsible for any difference in price. In the event the alternative Trips is of a lower price, you may be entitled to a partial refund for the difference. As a Traveler, if you have contacted Triplisher as provided above and Triplisher is unable to find you a replacement Trips, Triplisher may refund the Total Fees for such booking to the applicable Traveler within a commercially reasonable time of the cancellation.
REFUNDS AND CANCELLATION FOR YOUR TRIPS LED BY TRIPLISHER HOST
1.Trip Issue. A “Trip Issue” means any one of the following:
a) The Host of the Trips (i) cancels a trip within 24 hours before the scheduled start of the reservation, (ii) fails to arrive for the Trips within 20 minutes of the scheduled start time, or (iii) fails to provide the Traveler with the reasonable ability to access the Trips (e.g., by allowing the Traveler access to the space in which the Trips will happen or begin if applicable).
b) The description of the Trips in the listing on the Site is materially inaccurate with respect to (i) the duration of the Trips, (ii) the content of the Trips (including but not limited to the stated activities or sites, as applicable), or (iii) the physical location of the Trips. c) During the Traveler’s Trips, conditions do not meet safety or health hazards that would be reasonably expected, given the nature of the particular Trips, in Triplisher’s judgment.
2. The Traveler Refund Policy. If you are a Traveler and suffer a Trip Issue, we agree, at our discretion, to either (i) reimburse you up to the amount paid by you through the Site, as determined by Triplisher in our discretion, depending on the nature of the Trip Issue suffered or (ii) use our reasonable efforts to find and book you another Trips which in our determination is reasonably comparable to the Trips described in your original reservation in terms of content and quality. For clarity, in the event the alternative Trips is of a higher price than the former, you may be responsible for any difference in price. In the event the alternative Trips is of a lower price, you may be entitled to a partial refund for the difference. All determinations of Triplisher with respect to the Traveler Refund Policy, including without limitation the size of any refund, shall be final and binding on the Travelers and Hosts.
3. Conditions to Claim a Trip Issue. Only a Traveler may submit a claim for a Trip Issue. If you are a Traveler, in order to submit a valid claim for a Trip Issue and receive the benefits with respect to your reservation, you are required to meet each of the following conditions:
a) You must report the Trip Issue to Triplisher in writing (at service@triplisher.com) and provide us with information (including evidence) about the Trips and the circumstances of the Trip Issue within 24 hours after the start of your reservation, and must respond to any requests by us for additional information or cooperation on the Trip Issue;
b) You must not have directly or indirectly caused the Trip Issue (through your action, omission or negligence); and
c) You must have used reasonable efforts to try to remedy the circumstances of the Trip Issue with the Host prior to making a claim for a Trip Issue (and you must provide evidence of having done so).
d) If Host and Traveler are unable to come to a resolution, we recommend that you file a police report as well.
Compile as much documentation as possible to submit with your form. Useful documentation and information that will help process your payment request as quickly as possible include but not limited:
4. Minimum Quality Standards, Host Responsibilities and Reimbursement to Traveler. If you are a Host, you are responsible for ensuring that the Trips you list on the Site meet minimum quality standards regarding adequacy of the description on the Site, safety, health, and do not present a Traveler with Trip Issues. Throughout the Trips, Hosts should be available in order to try, in good faith, to resolve Traveler issues.
If you are a Host, and if (i) Triplisher determines that a Traveler has suffered a Trip Issue related to an Trip listed by you and (ii) Triplisher either reimburses that Traveler any amount up to the amount paid by the Traveler through the Site for the Trip or provides an alternative Trip to the Traveler, you agree to reimburse Triplisher up to the amount paid by Triplisher within 30 days of Triplisher’s request. All determinations of Triplisher with respect to the Traveler Refund Policy, including without limitation the size of any refund to the Traveler, shall be final and binding on the Travelers and Hosts. You also agree that in order for you to reimburse Triplisher up to the amount paid by Triplisher, Triplisher may off-set or reduce any amounts owed by Triplisher to you by this amount. If the Traveler is rescheduled to an alternative Trips, you may lose part or all of the Trips Fee payment for the booking and you may be responsible for reasonable additional costs incurred to reschedule the Traveler to the alternative Trips.
The rights of the Travelers under the Traveler Refund Policy supersede the cancellation policy that otherwise applies to a particular Trips. If you dispute the Trip Issue you may notify us in writing (service@triplisher.com) and provide us with information (including evidence) disputing the claims regarding the Trip Issue, provided you must have used reasonable and good faith efforts to try to remedy the Trip Issue with the Traveler prior to disputing the Trip Issue claim (and you must provide evidence of having done so). You agree that all determinations of Triplisher with respect to the Trip Issue shall be final and binding on the Travelers and Hosts regardless of your submission of a dispute against such Trip Issue. In the event of one or more Trip Issues, Triplisher, in its discretion, may elect to take additional actions. These actions include, but are not limited to, negatively affecting your listing ranking, automated reviews or notifications indicating Trip Issues, canceling future bookings, suspending or removing the listing of the Trips or imposing penalties or fees for the administrative burden associated with the Trip Issues.
5. General Provisions.
a) No Assignment/No Insurance. This Traveler Refund Policy is not intended to constitute an offer to insure, does not constitute insurance or an insurance contract, does not take the place of insurance obtained or obtainable by the Traveler, and the Traveler has not paid any premium in respect of the Traveler Refund Policy. The benefits provided under this Traveler Refund Policy are not assignable or transferable by you.
b) Modification or Termination. Triplisher reserves the right to modify or terminate this Traveler Refund Policy, at any time, in its sole discretion, and without prior notice.
c) If Triplisher modifies this Traveler Refund Policy, we will post the modification on the Site or provide you with notice of the modification and Triplisher will continue to process all claims for Trip Issues made prior to the effective date of the modification.
d) Entire Agreement and Definitions. This Traveler Refund Policy constitutes the entire and exclusive understanding and agreement between Triplisher and you regarding the Traveler Refund Policy and supersedes and replaces any and all prior oral or written understandings or agreements between Triplisher and you regarding the Traveler Refund Policy. Capitalized terms not otherwise defined herein shall have the meaning set forth in the Triplisher Terms of Service. Controlling Law. This Traveler Refund Policy will be interpreted in accordance with the laws of the Singapore, without regard to its conflict-of-law provisions.
e) Limitation of Liability. IN NO EVENT WILL TRIPLISHER’S AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THIS TRIPLISHER POLICY TERMS, EXCEED THE AMOUNT OF THE EXPERIENCE FEES COLLECTED BY TRIPLISHER FROM THE TRAVELER. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. YOU ACKNOWLEDGE AND AGREE THAT, BY POSTING A LISTING OR BOOKING A TRIP OR OTHERWISE USING THE SITE, SERVICES AS A HOST OR TRAVELER, YOU ARE INDICATING THAT YOU HAVE READ, AND THAT YOU UNDERSTAND AND AGREE TO BE BOUND BY THESE POLICY TERMS.
6. Contacting Triplisher. If you have any questions about the Traveler Refund Policy, please contact Triplisher at service@triplisher.com.